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Transfers are confirmed by the bank, usually within minutes. If you sent exactly the amount shown to the one-time account on your checkout, it will clear on its own. If you sent a different amount or to an old account, raise it with your space’s treasurer: every transfer that reaches MyLevy is matched or traced.

Open the link on the receipt, or scan its QR code, or enter its code on the “Verify a receipt” page. A real receipt shows “Verified by MyLevy — Valid”. If nothing is found, don’t accept it as proof of payment.

Your space decides: members pay it on top of the levy, or the space covers it. Either way the checkout shows the levy, the fee and the total before you pay.

Months you have paid for stay paid. If the exco raises the levy later, you owe only the difference for the months at the new price, on their due dates. Lowering the levy never cancels anything you have paid.

Yes. Open the pay link from your reminder or your space’s group chat. Confirm who you are with a code to your phone, then pay by transfer. You get the same receipt.

To protect your group. A new settlement account waits 24 hours, and the Owner and every Admin are told by SMS and email. Any Admin can cancel it during that time.

Yes. Each space chooses its own words — Street, Block, Zone, Class or anything else — and its own name for the leader of each one.

Yes. A space can make its ledger public; anyone with the link then sees money in, approved spending and monthly totals — never a payer’s name.

You earn a share of the MyLevy fee on every payment in spaces you onboarded, after the gateway cost comes off. If you recruited the agent who onboarded a space, you earn an override from MyLevy’s share — it never reduces theirs.

No. Nobody may charge you to join, train or start. Report anyone who asks.

MyLevy staff never ask for your PIN, password or codes. Don’t share them, and report the request to support.