Privacy policy

What we collect and why

Who you are. Your name, phone number, email and photo, so you can sign in and your group knows it is you.

What you pay. Payments, receipts and what each space charged you, so your group's accounts are right and you can prove what you paid.

Your devices. The phones and browsers you sign in on, so we can warn you about a sign-in you did not make.

Agent details. If you are an agent, your identity check, payout account and earnings, so we can pay you and keep the programme honest.

What we sent you. A record of the notifications sent to you and how they went.

Who sees it

People in your space see what that space needs them to see: your name, your Unit and whether you have paid. Payment partners and message providers receive what they need to do their part. We do not publish your details.

Saved cards

You type a card on the payment gateway's own page. We never receive your full card number or CVV. We keep the last four digits, the expiry, the issuing bank and the gateway's reference.

Your choices

Marketing messages and product analytics are both off until you turn them on. Today MyLevy collects no product analytics.

You can download a copy of your data from Privacy and data in the app. You need a verified email for this, and the link lasts 72 hours.

Deleting your account

You can delete your account from the app. Your name, contact details, devices and preferences are removed straight away. Payment records, receipts and agent records are kept for legal reasons, unlinked from your profile. Names printed on a receipt or a commission record at the time stay on that record.

Contact

Use Contact support in the app, or the contact page on this site.